Clinic hours, fees & health fund rebates

Andrew is registered with all major private health funds, so if you have extras cover for physiotherapy, your rebate is processed electronically through our HICAPS terminal at the end of your appointment. There's no paperwork and no waiting for reimbursement — you simply pay the gap between the fee and your rebate. Rebate amounts and annual limits vary by fund and policy, so it's worth checking with your insurer before you visit. No GP referral is needed to claim.

Regularly processed for Medibank, Bupa, HCF, HIF, nib, among others.

If you've had a chronic condition for six months or more, your GP can prepare a GP Chronic Condition Management Plan (GPCCMP) — the program that replaced the old EPC/CDM referrals in July 2025 — with a written referral for physiotherapy. This covers up to 5 allied health visits per calendar year, shared across every allied health service on your plan (10 for eligible Aboriginal and Torres Strait Islander patients), resetting each 1 January. You pay the full consultation fee on the day; we submit your claim to Medicare online at the same time, and the rebate — currently $63.40 per eligible session (MBS item 10960) — is deposited directly into your bank account within 1–2 business days.

We bill the Department of Veterans' Affairs directly, so approved DVA consultations carry no out-of-pocket cost to you. Gold cardholders are covered for any condition; White cardholders for the specific conditions DVA has approved. You'll need a valid referral from your GP, specialist or treating hospital doctor — written on a DVA D904 form or official letterhead — lodged before your first visit. Referrals are typically valid for around 12 months, and treatment needs to remain clinically justified. If DVA declines to pay because a claim is finished or incomplete, payment of your account is required within 14 days, after which further administration fees may apply.

For an accepted WorkCover claim, you pay the full consultation fee on the day and we submit your claim to your WorkSafe insurer at the same time, with your rebate paid to your bank account. Bring your claim number, injury date and details, and your case manager's contact information to your first visit so we can lodge it correctly.

If you were injured in a Victorian transport accident — as a driver, passenger, cyclist or pedestrian — you pay the full consultation fee on the day once your claim is accepted, and we submit your claim to the TAC at the same time, with your rebate paid to your bank account. Bring your TAC claim number and case manager details to your appointment.

If your NDIS plan is plan-managed, we invoice your plan manager directly, so there's no out-of-pocket cost to you. If your plan is self-managed, you pay for your appointment on the day and claim reimbursement from the NDIS yourself. We're not currently set up to bill NDIA (agency)-managed plans directly.

If your Home Care Package is provider-managed, your provider pays us directly from your allocated funds, so there's no out-of-pocket cost to you. If it's self-managed, you pay for your consultation on the day and submit the invoice to your provider for reimbursement.

If an X-ray is needed, we'll refer you to a local radiological centre that bulk bills, so there's no out-of-pocket cost to you — you're welcome to go elsewhere if you prefer, but not every centre bulk bills, so it's worth checking first. Medicare currently limits bulk-billed spinal X-rays to one series per person per year; a second within the same year is payable. DVA-approved consultations, including any related X-ray referrals, are bulk billed in full.